The NPS® interactive telephone payment service is customized to your business requirements. NPS® IVR provides your business with a customer friendly 800# pay by phone service. Your customers dial into our computerized voice system, is prompted for account & billing information and with a few keypad strokes on the telephone, automatically pays their outstanding bill!.
The payment is made from funds your customer pre-authorizes for a "paperless" electronic payment debit from their checking or savings account.
This program is a perfect fit for large recurring payment driven corporations such as insurance agencies, mortgage companies, banks and utility companies. All prompts and scripts can be customized. Your customers are welcomed to the system with your own personal company greeting. We are completely transparent to your customer.
Let us customize this service for your specific business application.
Our research tells us that although some consumers are looking for the convenience of an automatic withdrawal to pay their bills, many more want to feel that they have control of any automatic withdrawals from their bank account. Pay By Phone offers the advantages of the direct debit, it also offers the consumer more control over the process. Customers not only appreciate the convenience but the cost is even less than the expense of the postage stamp required to mail the payment in!
Complete customization:
NPS® develops leading edge custom software for this environment, and will customize all prompts and scripts on our system for you.
How Does NPS® IVR Work?
This service is different from a similar service provided by some banks. IVR EFT service can be an extension of your existing automatic payment program. Surveys indicate consumers prefer to have control over the electronic check payment debit process.
On every monthly bill statement, your company's "Pay By Phone" number is listed. The consumer signs a registration form provided by your company. Once their registration has been processed, the consumer now has some flexibility. They may either mail the payment in as they normally would or they may choose to dial your Pay By Phone 800 number and reach our computerized system. The system will first prompt the caller to enter the account number as listed on their bill, then the system will tell them the balance to be paid. Then the system will prompt the caller for payment method i.e.
"Press 1 for electronic debit from you bank account"...
"Press 2 for credit card payment"!
Its that easy, the system will confirm the payment amount, their Checking Account or credit card is automatically debited for this amount and your company bank account is credited.
NPS® IVR ADVANTAGES
Since all the payment data is captured in digital (computer) form, processing of payments can be done electronically. Payments can be uploaded directly into your database / accounting systems, eliminating manual posting to accounts.
Large utilities using pay by phone report a 40% cost reduction versus processing paper checks.
Much quicker deposit of payments, More cost effective than processing paper checks
Pay by phone paves the way for automatic payments.
Consumers like having control over electronic payments.
Notification of NSF problems within 72 hours.
Delinquencies are reduced, cash flow improved.
Daily Summary Data Available
You have same day access to pay by phone information. Data provided in a format (designated by your MIS dept.). Data can be uploaded into your computer system for automated posting. We download a file via modem that matches your present posting file. This will allow you to automatically post payments.
You have administrative access to the system to add / delete consumers or to perform other administrative functions. Registration, changes and other information are uploaded to our system.
Contact us to discuss your custom IVR needs.
A growing, new application of our automated IVR ordering system has been in network marketing!
For network and multi-level marketers, we can completely automate the ordering process, allowing you to save precious recruitment time and reduce labor expenses. Your Distributors can place orders around the clock, 365 days per year!. We can even track commissions!
Anyone placing an order could call (or be forwarded to) an 800# phone number. They would hear the greeting message that you want them to hear. (our company is completely transparent to your callers throughout the entire process). Your distributors/salespeople would then be prompted step by step (via customized pre-recorded messages) through the process of placing and paying for their order.
This is all accomplished by simply pressing the appropriate keys on their touch tone telephone keypad.
Your customers can pay for their order online. We can track commissions for you and make this data automatically available to your distributors via touch tone phone, modem or fax.
Automating The Ordering Process
Designed Specifically For Network Marketing, we provide a complete turnkey service for automated order entry and payment processing without any hardware, software or system installations.
Automating the Order and Payment Processes Allows Your Business To:
Spend less labor time in taking orders.
Free up staff for filling more orders.
Increase orders while decreasing labor costs.
Use the efficiency of today's technology without the cost of purchasing expensive equipment.
It Makes Sense To Automate!
No operators necessary to take orders during off hours (24 hours/day).
Your consumers can place orders 365 days a year, and its risk free (we'll build a demo prototype using your products, without any cost for our development time). If you decide to use the service, then you would be billed for the programming charges. Afterwards we charge by transaction plus phone time.
